Privacy Policy

INTRODUCTION

  • GS Urban Turban Cleaning Services (“we,” “us,” or “our”) operates the website https://gsurbanturban.com/. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or engage with our cleaning services. We are committed to protecting your privacy and comply with applicable laws, including India’s Digital Personal Data Protection Act, 2023 (DPDP Act).

Information We Collect

We collect personal information you voluntarily provide, such as name, email address, phone number, address, and service preferences when you submit booking forms, request quotes, sign up for updates, or contact us. Automatically collected data includes IP address, browser type, device information, pages visited, and time spent on the Site via cookies and analytics tools like Google Analytics.

  • Non-personal data: Aggregated usage stats for service improvement.
  • Sensitive data: We do not collect sensitive personal information like health or financial details unless explicitly required for a feature.

How We Use Your Information

  • Your data helps schedule cleaning services, send booking confirmations and updates, process payments, analyze service performance, prevent fraud, and improve customer experience. We use it for internal analytics and to respond to inquiries, but never for unsolicited marketing without consent.
  • We retain data only as long as necessary for these purposes or legal requirements, typically 2 years for customer records, after which it is securely deleted.

Sharing and Disclosure

  • We do not sell your personal information. Data may be shared with trusted third-party service providers (e.g., payment gateways, hosting, SMS services) under strict confidentiality agreements. In cases of legal requests or business transfers, disclosure may occur.
  • No sharing with advertisers for targeted ads without opt-in.

Cookies and Tracking

  • The Site uses essential cookies for functionality (e.g., booking forms) and optional analytics cookies. You can manage preferences via browser settings or our cookie banner. Third-party links (e.g., payment processors) may set their own cookies.

Your Rights and Choices

  • Under DPDP and global laws like GDPR (if applicable), you can access, correct, delete, or restrict your data by emailing [insert your email, e.g., gsurbanturban@gmail.com . 
  • Opt-out of promotional messages anytime via unsubscribe links or direct request. Indian residents have rights to grievance redressal via our Data Protection Officer.

Data Security

  • We implement reasonable security measures like encryption, firewalls, and access controls to protect against unauthorized access. However, no system is fully secure—report concerns promptly.

Children’s Privacy

  • Our Platform and Services are not intended for individuals under 18 (or the age of legal majority in Your jurisdiction). We do not knowingly collect personal data from children without verifiable parental consent. If You believe that we may have collected information from a child, please contact us

Changes to This Policy

  • We may update this Policy to reflect changes in practices, technologies, legal requirements, or other factors. Continued use of the Platform constitutes acceptance.

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